Ongoing support
Someone to write to when something looks off or you want a text changed. No tickets, no call centres and no explaining your project from scratch every time.
- Changes
- Incidents
- Fast replies
- One point of contact
- Arrangement
- Monthly fee
- Indicative timeframe
- Agreed response time
- Billing
- Monthly or yearly
- Ideal for
- Living sites that change often
What's included
In the price
Changes included
Text, images, prices or a new blog post, within what the plan covers.
A response you can count on
The time is agreed when you sign up. If the site is down, I'm on it the moment I hear.
One point of contact
You write to me, not to a generic inbox. I know your project by heart.
Questions included
If you're unsure about anything to do with your site, asking is free.
What isn't
Quoted separately
New sections or features
If it didn't exist before, it's quoted as a separate project.
Writing content
I publish what you send me, but I don't write the copy.
Support for your computers
This covers the website, not your office machines or email.
What you get each month
01
The changes made
Whatever you ask for, applied and checked, within what the plan covers.
02
Monthly summary
What was done that month and what's still pending.
03
Someone who answers
The difference between waiting three weeks and getting a reply tomorrow.
How we start
- 01Day 1
Getting up to speed
I go through your site to know it well before touching anything.
- 02Whenever you need
You write to me
By email, with whatever you want changed. I confirm whether it's covered by the plan.
- 03Every month
Summary
I tell you what's been done and what's still pending.
How it's billed
You pay a fixed fee every month, always the same. No lock-in, no penalties and no surprises on the invoice.
Commitment
None
No lock-in
You can leave whenever you like, with reasonable notice. No penalty and no small print.
Yearly payment
Discount
If you pay for the year
Paying yearly up front works out cheaper than the monthly payments added up.
If you leave
100%
You take everything
A full copy of whatever there is, and help handing it over to whoever takes it on.
Common questions
Changing text, swapping images, updating prices or publishing a post. If something falls outside what the plan covers, I tell you first and you decide.
Nothing happens: the fee covers having me available and up to date with your project. If you consistently don't use it, we drop down a plan and that's that.
Yes, with reasonable notice and no penalty of any kind. I don't believe in tying anyone down with long contracts.
Whenever you like, in either direction. The change applies to the next invoice.
Tired of waiting for a two-minute change?
Tell me how often you tend to need changes and I'll tell you which plan is worth it for you.